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Building the customer service industry one repair at a time
Immo Marc Dieterle

Building the customer service industry one repair at a time

Immo Marc Dieterle recently stepped into his position as an office automation service engineer at Green Enterprise Solutions' office automation department.

He started this new position in the beginning September after his previous position at Solutions Worx.

After matriculating, Dieterle obtained certificates in hardware and software as well as networking. He later spent two years in the medical industry in the technical and sales department.

Dieterle said his job description is mainly centred around customer satisfaction.

“My job requires me to provide the best customer service in the office automation industry by applying my knowledge in products and doing repairs to the best of my ability to keep the clients satisfied," he said.

He added that he hopes to be able to help Green Enterprise Solutions grow and be the best customer service provider in the country.

Asked what Dieterle looks forward to the most in his new position, he said he hopes to gain more skills and experience.

“I look forward to growing and upskilling myself. Learning daily and becoming a better version of myself."

According to the office automation service engineer, in order to build a successful career in the field, you should be an open-minded person, be willing to learn on a daily basis, always give 100% when it comes to your clients and always remember that building a good client relationship can go a long way.

He left the youth with the following advice: “Possess the correct mindset and never stop believing in yourself. Remember, practice makes perfect.”

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Katima Mulilo: 19° | 38° Rundu: 17° | 38° Eenhana: 18° | 38° Oshakati: 18° | 36° Ruacana: 19° | 37° Tsumeb: 21° | 34° Otjiwarongo: 18° | 33° Omaruru: 19° | 35° Windhoek: 19° | 32° Gobabis: 18° | 34° Henties Bay: 13° | 18° Wind speed: 21km/h, Wind direction: SW, Low tide: 06:51, High tide: 13:16, Low Tide: 19:24, High tide: 01:44 Swakopmund: 13° | 14° Wind speed: 23km/h, Wind direction: SW, Low tide: 06:49, High tide: 13:14, Low Tide: 19:22, High tide: 01:42 Walvis Bay: 13° | 18° Wind speed: 30km/h, Wind direction: SW, Low tide: 06:49, High tide: 13:13, Low Tide: 19:22, High tide: 01:41 Rehoboth: 19° | 34° Mariental: 20° | 36° Keetmanshoop: 19° | 36° Aranos: 19° | 36° Lüderitz: 11° | 20° Ariamsvlei: 18° | 35° Oranjemund: 11° | 27° Luanda: 24° | 25° Gaborone: 18° | 32° Lubumbashi: 18° | 30° Mbabane: 10° | 15° Maseru: 13° | 28° Antananarivo: 12° | 30° Lilongwe: 22° | 35° Maputo: 17° | 24° Windhoek: 19° | 32° Cape Town: 12° | 24° Durban: 15° | 19° Johannesburg: 13° | 27° Dar es Salaam: 25° | 30° Lusaka: 18° | 31° Harare: 17° | 21° | Currency: GBP to NAD 22.8 | EUR to NAD 19.12 | CNY to NAD 2.47 | USD to NAD 17.51 | DZD to NAD 0.13 | AOA to NAD 0.02 | BWP to NAD 1.28 | EGP to NAD 0.35 | KES to NAD 0.13 | NGN to NAD 0.01 | ZMW to NAD 0.65 | ZWL to NAD 0.04 | BRL to NAD 3.1 | RUB to NAD 0.18 | INR to NAD 0.21 | USD to DZD 132.75 | USD to AOA 909.1 | USD to BWP 13.26 | USD to EGP 48.58 | USD to KES 128.5 | USD to NGN 1625.33 | USD to ZAR 17.5 | USD to ZMW 26.4 | USD to ZWL 321 | Stock Exchange: JSE All Share Index Same 0 | Namibian Stock Exchange (NSX) Overall Index 1854.97 Up +1.41% | Casablanca Stock Exchange (CSE) MASI 14101.61 Down -0.01% | Egyptian Exchange (EGX) 30 Index 29954.12 Down -2.63% | Botswana Stock Exchange (BSE) DCI Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 657.01/OZ UP +0.33% | Copper US$ 4.40/lb DOWN -0.0072 | Zinc US$ 3 082.00/T DOWN -2.65% | Brent Crude Oil US$ 77.67/BBP DOWN -0.0046 | Platinum US$ 973.77/OZ UP +0.03% | Sport results: Weather: Katima Mulilo: 19° | 38° Rundu: 17° | 38° Eenhana: 18° | 38° Oshakati: 18° | 36° Ruacana: 19° | 37° Tsumeb: 21° | 34° Otjiwarongo: 18° | 33° Omaruru: 19° | 35° Windhoek: 19° | 32° Gobabis: 18° | 34° Henties Bay: 13° | 18° Wind speed: 21km/h, Wind direction: SW, Low tide: 06:51, High tide: 13:16, Low Tide: 19:24, High tide: 01:44 Swakopmund: 13° | 14° Wind speed: 23km/h, Wind direction: SW, Low tide: 06:49, High tide: 13:14, Low Tide: 19:22, High tide: 01:42 Walvis Bay: 13° | 18° Wind speed: 30km/h, Wind direction: SW, Low tide: 06:49, High tide: 13:13, Low Tide: 19:22, High tide: 01:41 Rehoboth: 19° | 34° Mariental: 20° | 36° Keetmanshoop: 19° | 36° Aranos: 19° | 36° Lüderitz: 11° | 20° Ariamsvlei: 18° | 35° Oranjemund: 11° | 27° Luanda: 24° | 25° Gaborone: 18° | 32° Lubumbashi: 18° | 30° Mbabane: 10° | 15° Maseru: 13° | 28° Antananarivo: 12° | 30° Lilongwe: 22° | 35° Maputo: 17° | 24° Windhoek: 19° | 32° Cape Town: 12° | 24° Durban: 15° | 19° Johannesburg: 13° | 27° Dar es Salaam: 25° | 30° Lusaka: 18° | 31° Harare: 17° | 21° Economic Indicators: Currency: GBP to NAD 22.8 | EUR to NAD 19.12 | CNY to NAD 2.47 | USD to NAD 17.51 | DZD to NAD 0.13 | AOA to NAD 0.02 | BWP to NAD 1.28 | EGP to NAD 0.35 | KES to NAD 0.13 | NGN to NAD 0.01 | ZMW to NAD 0.65 | ZWL to NAD 0.04 | BRL to NAD 3.1 | RUB to NAD 0.18 | INR to NAD 0.21 | USD to DZD 132.75 | USD to AOA 909.1 | USD to BWP 13.26 | USD to EGP 48.58 | USD to KES 128.5 | USD to NGN 1625.33 | USD to ZAR 17.5 | USD to ZMW 26.4 | USD to ZWL 321 | Stock Exchange: JSE All Share Index Same 0 | Namibian Stock Exchange (NSX) Overall Index 1854.97 Up +1.41% | Casablanca Stock Exchange (CSE) MASI 14101.61 Down -0.01% | Egyptian Exchange (EGX) 30 Index 29954.12 Down -2.63% | Botswana Stock Exchange (BSE) DCI Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 657.01/OZ UP +0.33% | Copper US$ 4.40/lb DOWN -0.0072 | Zinc US$ 3 082.00/T DOWN -2.65% | Brent Crude Oil US$ 77.67/BBP DOWN -0.0046 | Platinum US$ 973.77/OZ UP +0.03% |