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Veronica Kamati: A client service leader with a passion for people
Veronica Kamati

Veronica Kamati: A client service leader with a passion for people

Veronica Kamati, a client service team leader at Old Mutual Namibia, embodies dedication, perseverance and a genuine passion for serving others. Born in Tsumeb, Kamati's journey from humble beginnings to her current leadership role is a testament to her unwavering commitment to excellence.

Before joining Old Mutual, Kamati pursued her studies at the University of Namibia (Unam) while balancing the responsibilities of starting a family. Her career path took a pivotal turn when she joined the works ministry where she discovered her "innate talent for problem-solving and client service”, she said.

This realisation propelled her towards Old Mutual in 1997, initially as a financial advisor. Today, as a client service team leader overseeing six

branches across Namibia, her responsibilities are multifaceted. She ensures the seamless operation of client services, handles complex queries and complaints, motivates her team, offers coaching and training.

Kamati sees herself not only as a leader, but also as a mentor, providing guidance and accountability to her team members. Her journey with Old Mutual has been marked by dedication and a deep-rooted commitment to making a positive impact. Despite the absence of traditional career advancements within client service, she finds fulfillment in solving problems, satisfying customers, nurturing relationships, and witnessing the growth of her team.

Among her many accomplishments, Kamati cherishes the opportunity to participate in strategic meetings, where she advocates for the recognition of client service achievements beyond sales metrics. “I take pride in staff retention, motivating my team members to excel, fostering a culture of excellence, and celebrating the successes of team members who pursue career advancements outside of client services,” she said.

Old Mutual has played a significant role in her professional and personal growth, providing extensive training and mentorship opportunities. She acknowledges the invaluable guidance of mentors like Nardi Black, whose support extended beyond professional development to personal finance management. Outside of her professional life, she finds joy in simple pleasures like walking barefoot in her home village and immersing herself in a good book. She draws inspiration from nature and values the wisdom shared by elders. For new employees joining Old Mutual, Kamati offers a timeless piece of advice: “Invest in excellent service – it pays off now, tomorrow, and for many years to come".

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LaLiga: Deportivo Alaves 1 vs 0 Getafe | Real Sociedad 1 vs 0 Valencia | Almería 0 vs 2 Barcelona | Las Palmas 2 vs 2 Real Betis SerieA: Torino 3 vs 1 AC Milan | Lecce 0 vs 2 Atalanta | Fiorentina 2 vs 2 Napoli European Championships Qualifying: Southampton 3 vs 1 West Bromwich Albion | Leeds United 4 vs 0 Norwich City English Championship: Southampton 3 vs 1 West Bromwich Albion | Leeds United 4 vs 0 Norwich City | Katima Mulilo: 11° | 31° Rundu: 9° | 30° Eenhana: 11° | 31° Oshakati: 12° | 31° Ruacana: 12° | 31° Tsumeb: 13° | 29° Otjiwarongo: 12° | 27° Omaruru: 14° | 29° Windhoek: 12° | 26° Gobabis: 13° | 27° Henties Bay: 20° | 36° Wind speed: 27km/h, Wind direction: E, Low tide: 07:06, High tide: 13:28, Low Tide: 19:06, High tide: 01:31 Swakopmund: 20° | 26° Wind speed: 25km/h, Wind direction: S, Low tide: 07:04, High tide: 13:26, Low Tide: 19:04, High tide: 01:29 Walvis Bay: 22° | 33° Wind speed: 25km/h, Wind direction: SE, Low tide: 07:04, High tide: 13:25, Low Tide: 19:04, High tide: 01:28 Rehoboth: 12° | 27° Mariental: 15° | 29° Keetmanshoop: 18° | 30° Aranos: 15° | 29° Lüderitz: 16° | 35° Ariamsvlei: 18° | 32° Oranjemund: 13° | 33° Luanda: 24° | 26° Gaborone: 14° | 27° Lubumbashi: 11° | 26° Mbabane: 12° | 25° Maseru: 8° | 24° Antananarivo: 15° | 22° Lilongwe: 13° | 26° Maputo: 20° | 27° Windhoek: 12° | 26° Cape Town: 14° | 21° Durban: 17° | 28° Johannesburg: 15° | 24° Dar es Salaam: 24° | 32° Lusaka: 13° | 25° Harare: 12° | 26° | Currency: GBP to NAD 23.01 | EUR to NAD 19.73 | CNY to NAD 2.51 | USD to NAD 18.15 | DZD to NAD 0.13 | AOA to NAD 0.02 | BWP to NAD 1.3 | EGP to NAD 0.38 | KES to NAD 0.14 | NGN to NAD 0.01 | ZMW to NAD 0.7 | ZWL to NAD 0.04 | BRL to NAD 3.55 | RUB to NAD 0.2 | INR to NAD 0.22 | USD to DZD 134.35 | USD to AOA 847.42 | USD to BWP 13.49 | USD to EGP 46.86 | USD to KES 130.48 | USD to NGN 1467 | USD to ZAR 18.15 | USD to ZMW 25.45 | USD to ZWL 321 | Stock Exchange: JSE All Share Index 79530.63 Up +0.03% | Namibian Stock Exchange (NSX) Overall Index 1754.58 Up +0.81% | Casablanca Stock Exchange (CSE) MASI 13426.13 Up +0.11% | Egyptian Exchange (EGX) 30 Index 26142.84 Up +3.27% | Botswana Stock Exchange (BSE) DCI 9151.06 Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 414.72/OZ UP +1.55% | Copper US$ 5.04/lb UP +4.12% | Zinc US$ 3 059.30/T UP 0.11% | Brent Crude Oil US$ 84.28/BBP UP +0.60% | Platinum US$ 1 084.88/OZ UP +2.19% | Sport results: LaLiga: Deportivo Alaves 1 vs 0 Getafe | Real Sociedad 1 vs 0 Valencia | Almería 0 vs 2 Barcelona | Las Palmas 2 vs 2 Real Betis SerieA: Torino 3 vs 1 AC Milan | Lecce 0 vs 2 Atalanta | Fiorentina 2 vs 2 Napoli European Championships Qualifying: Southampton 3 vs 1 West Bromwich Albion | Leeds United 4 vs 0 Norwich City English Championship: Southampton 3 vs 1 West Bromwich Albion | Leeds United 4 vs 0 Norwich City Weather: Katima Mulilo: 11° | 31° Rundu: 9° | 30° Eenhana: 11° | 31° Oshakati: 12° | 31° Ruacana: 12° | 31° Tsumeb: 13° | 29° Otjiwarongo: 12° | 27° Omaruru: 14° | 29° Windhoek: 12° | 26° Gobabis: 13° | 27° Henties Bay: 20° | 36° Wind speed: 27km/h, Wind direction: E, Low tide: 07:06, High tide: 13:28, Low Tide: 19:06, High tide: 01:31 Swakopmund: 20° | 26° Wind speed: 25km/h, Wind direction: S, Low tide: 07:04, High tide: 13:26, Low Tide: 19:04, High tide: 01:29 Walvis Bay: 22° | 33° Wind speed: 25km/h, Wind direction: SE, Low tide: 07:04, High tide: 13:25, Low Tide: 19:04, High tide: 01:28 Rehoboth: 12° | 27° Mariental: 15° | 29° Keetmanshoop: 18° | 30° Aranos: 15° | 29° Lüderitz: 16° | 35° Ariamsvlei: 18° | 32° Oranjemund: 13° | 33° Luanda: 24° | 26° Gaborone: 14° | 27° Lubumbashi: 11° | 26° Mbabane: 12° | 25° Maseru: 8° | 24° Antananarivo: 15° | 22° Lilongwe: 13° | 26° Maputo: 20° | 27° Windhoek: 12° | 26° Cape Town: 14° | 21° Durban: 17° | 28° Johannesburg: 15° | 24° Dar es Salaam: 24° | 32° Lusaka: 13° | 25° Harare: 12° | 26° Economic Indicators: Currency: GBP to NAD 23.01 | EUR to NAD 19.73 | CNY to NAD 2.51 | USD to NAD 18.15 | DZD to NAD 0.13 | AOA to NAD 0.02 | BWP to NAD 1.3 | EGP to NAD 0.38 | KES to NAD 0.14 | NGN to NAD 0.01 | ZMW to NAD 0.7 | ZWL to NAD 0.04 | BRL to NAD 3.55 | RUB to NAD 0.2 | INR to NAD 0.22 | USD to DZD 134.35 | USD to AOA 847.42 | USD to BWP 13.49 | USD to EGP 46.86 | USD to KES 130.48 | USD to NGN 1467 | USD to ZAR 18.15 | USD to ZMW 25.45 | USD to ZWL 321 | Stock Exchange: JSE All Share Index 79530.63 Up +0.03% | Namibian Stock Exchange (NSX) Overall Index 1754.58 Up +0.81% | Casablanca Stock Exchange (CSE) MASI 13426.13 Up +0.11% | Egyptian Exchange (EGX) 30 Index 26142.84 Up +3.27% | Botswana Stock Exchange (BSE) DCI 9151.06 Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 414.72/OZ UP +1.55% | Copper US$ 5.04/lb UP +4.12% | Zinc US$ 3 059.30/T UP 0.11% | Brent Crude Oil US$ 84.28/BBP UP +0.60% | Platinum US$ 1 084.88/OZ UP +2.19% |